Junior IT Technician

Junior IT Technician - £28,000 - O365, Sharepoint, Cloud, Hardware
Role: Service Desk Analyst
Location: Kings Lynn, Norfolk
Salary: up to £28,000
Hybrid working set up

Are you passionate about kickstarting your career within IT?
Do you want the opportunity to work for a fast-growing company who prioritise staff training and progression?
Do you have a can do attitude and a willingness to learn?

Then this may be the job for you

Client:
Concept IT are looking for Junior IT Technician to work for a busy company based in Kings Lynn. My client provides services to customers all over the world, including household names and due to a sustained period of growth are looking to expand their IT team.

Role:
Provide onsite and remote IT technical support, over the phone or on email. Ensuring the user receive the highest level of support, working closely with the technical teams to investigate, troubleshoot and support IT infrastructure, hardware, and software across the company locations.
Key Responsibilities

• Provide 1st level PC systems and applications support to onsite and remote users
• Maintain and support the office endpoint community and networking systems
• Accurately update IT record keeping such as helpdesk support tickets, systems checklists and user status reports
• Ensure that all IT assets are registered and running the latest operating system patch levels and that mandatory applications are installed and working
• Maintain office communications and redundant systems
• Support and work with the general user community to ensure that they are gaining value from technology and are not blocked by it
• Occasionally travel to other locations to provide onsite desktop and systems support

Technical Requirements
The following technical competencies are desirable but not essential:

• Excellent communication skills and an ability to patiently explain technical concepts to non-technical users
• Self-motivated and able to work unsupervised
• Ownership of issues from reporting to resolution
• A real enthusiasm for all types, aspects and uses of technology
• Experience of desktop and mobile systems; hardware and operating systems
• Good understanding of Microsoft Office applications, exposure to Office/365 and cloud computing is a distinct benefit
• Good experience of local area networking, cabling systems and management methodologies
• Great attention to detail and maintaining focus on repetitive but critical tasks
• Eager to learn new skills and make a tangible difference in a busy IT Department
• Real team player, helpful and empathetic

365 - sharepoint - Microsoft - windows - desktop - support - technician