1 week ago
1st Line Service Desk Analyst
Staines 25K - 26K Permanent
Job Reference: BBBH41344_1659603981
1st Line Service Desk Analyst / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / Managed Service Provider / MSP / IT Helpdesk
Concept Resourcing are currently working with a growing Managed Service Provider to recruit a 1st Line Service Desk Analyst into their support team. This is an excellent opportunity for someone keen to progress their IT career within a fast-paced environment with excellent opportunities for growth and development.
Location - Staines-upon-Thames
Salary - £25-26,000 per annum
The Role
- Act as the initial point of contact for issues coming into the service desk
- Supporting customers by resolving IT issues within set SLAs
- Actively logging the call on the ticketing system, and escalating the issue where applicable
- Display high levels of customer service and an excellent phone manner
- Excellent training available, and structured promotion path to 2nd line
The Ideal Candidate
- Previous 1st line experience would be highly beneficial
- Strong customer service and communication skills
- Background in IT or relevant certification (CompTIA A+)
- Coachable and willing to learn
- Familiar with Managed Service Provider and Data Centre environments
- Any experience within an ITIL environment would be beneficial
- Must be able and willing to go through a security check
If this role is of interest, please apply with an up-to-date copy of your CV.
1st Line Service Desk Analyst / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / Managed Service Provider / MSP / IT Helpdesk
1st Line Service Desk Analyst / Junior IT Analyst / Support Technician / Technical Support / Level 1 Support / Customer Service / Managed Service Provider / MSP / IT Helpdesk
