2 weeks ago

3rd Line Network Engineer

Remote 350 - 400 Contract

Job Reference: BBBH36513_1620121612

I am looking for a number of Network Engineers, experienced with Level 3 technical support (BAU), and hold Palo Alto PCSNE certification.

You will be supporting a large portfolio of end customers, remotely.

This role is inside IR35.

THE ROLE:

  • Respond/resolve incidents/tasks around Firewall Management, Incident Diagnostics and Assistance, Device Software Upgrades, Patches and Bug Fixes, Configuration Backup / Restore, within agreed SLA's.
  • Setup VPNs, troubleshooting, NAT, and rule modifications, Radius, Tacacs, Policy manipulation, NAT overload, firewall licensing, IPSEC and encryption methods, negotiation parameters and troubleshooting.
  • Escalate and work with vendors when required.

SKILLS/EXPERIENCE:

  • Minimum 3 year's experience in a Level 3 Network support role
  • Excellent Customer Service skills
  • Extensive and proven experience with Cisco technologies (switching and routing)
  • It is absolutely essential that you hold Palo Alto PCSNE certification
  • Proven commercial experience working with Panorama and Prism Cloud
  • Any experience with Checkpoint, F5, HP, Citrix NetScaler, Cisco Nexus (5k, 7k) would be beneficial
  • A good knowledge of ITIL processes
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